Customer Care Executive (Wireless Solutions)

Customer Care Executive (Wireless Solutions)

Location: Telrad Networks HQ / Hybrid

About the Role:
We’re looking for a motivated and customer-oriented professional to join our global support team. As a Customer Care Executive, you’ll be the key point of contact for our partners and customers worldwide, ensuring smooth communication, prompt issue resolution, and excellent post-sales experience for our wireless communication products — including BreezeAir PTP/PTMP and LTE solutions.

Key Responsibilities:

• Provide technical and operational support to customers and regional partners.
• Coordinate between customers and internal engineering, logistics, and R&D teams.
• Track and manage support cases through completion, ensuring high satisfaction levels.

Prepare reports and feedback loops to improve customer experience.

Requirements:

• 2+ years of experience in customer service or technical support in the wireless or telecom sector.
• Strong communication skills (English – mandatory; Spanish or French ,advantage).
• Familiarity with wireless networking technologies ( LTE, or sub-11GHz).
• Ability to manage multiple priorities and maintain a customer-first attitude.

To apply for the job, send your resume and summary of your qualifications to [email protected]