Logistics and Export Coordinator

Role Definition and Responsibilities

• Plan and manage international shipments on a daily, weekly, and monthly basis.
• Coordinate pickups and shipments with freight companies in accordance with customer needs.
• Plan sea and air shipments, including container planning and consolidations as required.
• Coordinate container loading with the shipping warehouse and ground carrier.
• Prepare and process export documentation, including invoices, packing lists, certificates of origin, and supporting documents.
• Track shipments and update customers until delivery at the destination.
• Maintain ongoing coordination with freight forwarders, customs brokers, and carriers.
• Handle regulatory processes, customs requirements, and approvals related to import and export activities.
• Monitor purchase orders from overseas suppliers and handle import customs-clearance processes.
• Control costs and review invoices related to imports and exports.
• Handle customer returns and create RMAs.
• Price transportation services and obtain quotations.
• Work regularly with internal stakeholders, including the Customer Relations team and the shipping warehouse.

Minimum Requirements

• Knowledge and experience in international freight forwarding and sea and air exports, as well as familiarity with import processes – required.
• Knowledge of dangerous-goods shipping – required.
• Familiarity with letters of credit – required.
• Very high level of written and spoken English – required.
• Good command of Outlook, Word, and Excel – required.
• Strong organizational skills, orderliness, and accuracy.
• Ability to work independently, prioritize tasks, and manage multiple assignments simultaneously.
• Assertiveness and ability to drive cross-functional collaboration.
• Additional languages – an advantage.

Success Metrics

• Meeting established shipment schedules and ensuring shipments reach their destinations on time.
• High customer satisfaction through professional, accurate, and service-oriented support.
• Accuracy and completeness of import and export documentation, with fewer operational errors.
• Consistent and effective shipment tracking and prompt handling of exceptions and delays.
• Effective collaboration with the Customer Relations team, the shipping warehouse, and other internal stakeholders.
• Efficient work with freight forwarders, customs brokers, and carriers.
• Monitoring and optimizing shipping and transportation costs.
• Compliance with regulatory requirements, customs requirements, and company procedures.

Skills and Competencies

• Strong planning, organizational, and task-prioritization skills.
• Orderliness, accuracy, and attention to detail.
• Ability to work in a dynamic, multitasking environment and under pressure.
• Ability to work independently while also collaborating with a team and multiple stakeholders.
• Excellent interpersonal and communication skills.
• Strong service orientation and ability to work with customers in Israel and abroad.
• Assertiveness and ability to drive cross-functional collaboration.
• Personal accountability, initiative, and problem-solving ability.
• Flexibility and adaptability to change.

Location: Kfar Haruv