Overview

We are seeking a highly motivated and results-oriented Technical Support Specialist to join our team.

The Technical Support Specialist is responsible for providing advanced product support, troubleshooting, diagnostics, and product-fit assistance for NextVision customers.

This role requires strong analytical and troubleshooting skills, excellent communication abilities, and the ability to perform under pressure.

The Technical Support Specialist will support our worldwide customers by providing in-depth analysis of technical queries while working closely with R&D and Sales.

Responsibilities

• Support customers with integration-related issues
• Investigate and troubleshoot complex customer issues, including follow-up, resolution, and customer satisfaction verification
• Resolve problems independently and follow the correct escalation procedures when needed
• Communicate customer issues and requests to Product Management and R&D
• Maintain and manage the internal Knowledge Base

Requirements

• 3 years of experience in Technical Support, Pre/Post Sales, or Professional Services – mandatory
• Minimum of 2 years of experience in support roles for a multidisciplinary hardware-based product in an R&D or startup environment – mandatory
• Engineering background – significant advantage, especially for candidates with strong R&D experience seeking a customer-oriented challenge
• Hands-on IP networking experience – mandatory; CCNA level or higher preferred
• Hands-on experience in Windows and Linux-based environments – mandatory
• Expertise in at least one of the following fields: electro-optics, video encoding/processing, or RF
• Experience in a teleoperation-related industry – significant advantage: drones, UAVs, UGVs, or automotive
• Experience with UAV flight controllers – an advantage
• Fluent English, both written and spoken