Application Specialist

Application Specialist

Type: Full-Time | Onsite, hybrid considered for the right candidate, after full onboarding
 
About the Role
The Application Specialist sits at the intersection of product, sales, and clinical users — supporting physician adoption of the Neurolyser XR through product demonstrations, clinical training, procedural support, and feedback collection during evaluations, pilots, and commercial deployment. This is a highly hands-on, customer-facing role for someone who's energized by working directly with clinicians and being the go-to expert on how the device works.

Clinical & Technical Support:
•    Provide on-site and remote application support to clinicians during product demos, trials, and early clinical use
•    Serve as the product expert, ensuring correct and safe device operation
•    Support installations, system configuration, and troubleshooting
Training & Education:
•    Deliver product training to clinical and hospital staff
•    Develop and maintain training materials, user guides, and clinical workflows
•    Support onboarding of new customers and internal teams (sales, service)
Sales & Commercial Support:
•    Partner with Sales to support evaluations, tenders, and customer meetings
•    Perform product demonstrations
•    Act as a technical advisor during the sales process
Product Feedback & Development:
•    Gather structured feedback from users and translate insights to R&D and Product teams
•    Support usability testing, clinical studies, and product validation activities
•    Contribute to continuous improvement of the device and its clinical application
Cross-Functional Collaboration:
•    Work cross-functionally with Regulatory, Quality, R&D, Marketing, and Sales
•    Support documentation related to clinical use, labeling, and related needs
•    Adapt to evolving priorities in a fast-paced startup environment

What Makes You Fit
•    Bachelor's degree in biomedical engineering, life sciences, nursing, healthcare management, or a related field
•    Strong understanding of clinical workflows and medical device usage
•    Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical users
•    Strong problem-solving and critical-thinking skills
•    Ability to work independently and as part of a team
•    Proficiency in Microsoft Office Suite and comfort with healthcare software systems
•    Willingness to travel as required for on-site client support and training

Nice to Have
•    Previous experience in an application support, training, or technical role within the medical field
•    Experience with medical imaging systems, diagnostic devices, or laboratory equipment
•    Familiarity with healthcare regulations, standards, and compliance (e.g., FDA, ISO, MDR)
•    Knowledge of IT systems and networking in a healthcare setting