Specialist I, Financial Support (Call Center)

• Merchant Support
  
  • Support our merchants with account setup, financial inquiries, and bank account reconciliations.
    
  • Effectively manage a queue of incoming tickets and calls on a day-to-day basis, including follow-ups in a timely fashion.
    
  • Assist in the resolution of point-of-sale product issues and basic troubleshooting.
    
  • Guide customers in understanding and using the platform effectively.
    
  • Maintain accurate records of merchant interactions and follow up on outstanding issues.
    
  • Establish and maintain relationships with merchants and ensure merchant processing is reliable and secure.
    
• Operational Efficiency & Organization
  • Organize and prioritize multiple work assignments while maintaining accuracy.
    
  • Adapt to evolving business needs and workflows efficiently.
    
  • Ensure compliance with security protocols to safeguard merchant transactions. Perform other related duties as assigned.

• Background in customer service and/or a call center environment.
• Bilingual proficiency in English and Spanish (both written and verbal communication skills required).
• Strong organizational and time management skills.
• Effective problem-solving and analytical thinking abilities.
• Self-motivated, detail-oriented, and team player with strong interpersonal skills.
• Adaptability, flexibility, and resourcefulness to handle shifting demands.
• Ability to work with diverse individuals and businesses.
• Willingness to learn new skills and stay updated in a fast-paced industry. 

Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [email protected]

All internal applicants will need to apply with our Internal Application Form and review the Internal Application Policy. Please reach out to [email protected] to discuss.

Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs. 

Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.