Help the organizations that hold communities together raise more than they thought possible

Customer Success Manager · CauseMatch

Schools, synagogues, camps and community organizations come to CauseMatch at the moments that matter most to them: the campaign that funds next year's scholarships, builds a new wing, or keeps a program running. As a Customer Success Manager, you'll stand next to them through all of it. You'll help them run campaigns that break their own records, find new ways CauseMatch can support their fundraising, and bring them back stronger every year.

CauseMatch is a forward-thinking, fast-moving, growth-oriented company. We started by powering matching campaigns, and we're now growing into a full fundraising partner that supports organizations all year round. Join now and you'll help shape that growth with a small, international team that moves quickly. At the end of each day, you'll know the money you helped raise is teaching, feeding and connecting real people.

What You'll Own

Your Clients' Success

• Drive results in their peer-to-peer campaigns and in all the other fundraising work CauseMatch does for them
• Guide them through planning, launch, and campaign day, and help them make the moves that count

Relationships That Last

• Make sure clients run their fundraising campaign with CauseMatch year after year
• Find where CauseMatch can increase its fundraising support for them, from additional campaigns to year-round giving and new services
• Earn the trust of the fundraising teams you work with, and tell them plainly what will help them raise more

A Process That Delivers

• Manage each client relationship from start to finish using our customer database and the software and applications CauseMatch has built
• Keep every client moving forward, so nothing falls through the cracks

What Your World Looks Like

No two days are the same. In one day you might lead a client call, set up a campaign page, polish graphics and copy, and help a client plan their next big push. On campaign days you're in the action, watching results live and helping clients make the moves that count. You'll work alongside our account executives and fundraising advisors, and you'll carry a target for keeping and growing your client relationships.

The Strengths You Bring and Want to Grow

You Are

• Someone who wants your clients to win, and acts on it. You reach out first, without being asked. You think about what each client could do better and tell them, even when that takes some tough love. Clients trust you because you're focused on their success, not on small talk.
• An organized professional. You work through a process step by step, on time, and do each task right. You follow clear instructions with the intent behind them in mind, and you see how working the process turns into results for your clients.
• A student of the craft. You pick up new tools, systems and AI skills quickly and use them the way they're designed. You bring ideas that make our approach better, without needing to reinvent it.
• Steady under a full load. You can handle a large group of clients and switch between campaign setup, graphics, copy and client calls in the same day. You stay calm when several things land at once.
• Comfortable with the business side. You see expanding a partnership as a natural extension of helping a client succeed, and you lead those conversations with ease. You’re motivated by clear goals and take ownership of reaching them.

You Have

• 5+ years in customer success, account management or nonprofit fundraising, including hands-on experience keeping and growing client accounts
• Comfort with a CRM and with numbers
• Native-level English, written and spoken, and confidence leading client conversations
• Familiarity with the Jewish nonprofit world (a plus)

About CauseMatch

CauseMatch helps nonprofits raise money and create value for their donors. We work with hundreds of organizations across the US, Israel and beyond, most of them in the Jewish nonprofit world. Our matching campaigns help them raise 3 to 6 times more than traditional fundraising does.

The Details

• Reports to: Head of Customer Success
• Works with: Account executives and fundraising advisors
• Location: Israel (hybrid or remote) or US (remote)
• Hours: Israel: Sunday to Thursday, with afternoon and evening hours to overlap with US clients. US: Monday to Friday.

Sound like you? Apply here