Senior Technical Account Manager

We’re Hiring: Technical Account Manager (TAM) – AWS Partner-Led Support

Petah Tikva | Hybrid | Full-time | Senior

About PEAX Cloud

PEAX Cloud is an AWS Advanced Partner and AWS Partner-Led Support provider. We help leading Israeli companies migrate, modernise and run workloads on AWS — from cloud infrastructure to GenAI on Amazon Bedrock.

About the role

We’re building a new TAM function for our Partner-Led Support customers. As a TAM, you’ll be the trusted technical advisor and single point of accountability for a portfolio of enterprise AWS customers — ensuring their environments are reliable, secure and cost-efficient.

This is a hands-on role: you’ll work closely with our engineers and AWS teams to solve problems, lead critical incidents and proactively improve customer environments.

What you’ll do

• Own the technical relationship with enterprise AWS customers, including account health, risks, cases and follow-ups.
• Lead critical incident escalations, coordinating PEAX Cloud engineers and AWS Support.
• Deliver post-incident RCA reports and corrective actions.
• Run monthly technical reviews and QBRs covering SLAs, AWS Health, Trusted Advisor, costs and roadmap.
• Lead proactive initiatives: Well-Architected reviews, cost optimisation, resilience, security and launch readiness.
• Collaborate with AWS Partner TAMs, Sas and account teams.
• Track and improve support KPIs and customer satisfaction.
• Help build our TAM processes, tooling and customer portal.

What you bring

• 3+ years in cloud operations, technical support, SRE, DevOps or solutions architecture, with strong hands-on AWS production experience.
• Strong troubleshooting skills across EC2, VPC, IAM, EKS/ECS, RDS/Aurora, S3 and CloudWatch.
• Experience leading critical production incidents and communicating effectively under pressure.
• Enterprise customer-facing experience, including technical reviews with engineering leaders and executives.
• Strong knowledge of AWS Well-Architected, cost optimisation and support tools such as Trusted Advisor and AWS Health.
• AWS Certified Solutions Architect – Associate or higher.
• Excellent Hebrew and English.
• Strong ownership mindset and willingness to be the escalation point for critical incidents outside business hours (not first-line on-call).

Nice to have

AWS TAM / Enterprise Support / MSP experience, Professional or Specialty certification, FinOps, Amazon Bedrock, Terraform/CloudFormation, Python/Bash, or ITIL/ticketing & observability tools.

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