Solutions Engineer

Job Overview

Jedify is building the context layer for enterprise AI. Most AI agents fail in production because they’re working off flat metadata and schemas, not the actual business logic behind the data. Our Semantic Fusion™ technology builds a living context graph instead, connecting structured data, unstructured knowledge, and business meaning so agents reason correctly instead of guessing.

Role Overview

As a Solutions Engineer at Jedify, you will serve as the dedicated technical advisor for our most strategic customers. This is a high-impact, proactive role where technical consultancy meets data strategy.

You will be responsible for the long-term technical health of your accounts – moving beyond reactive troubleshooting to help customers optimize their semantic models, scale their AI agents, and refine their bespoke implementations. This role requires a blend of data analytics and modeling expertise, strategic thinking, and a “partnership-first” mindset to ensure our users extract maximum value from Jedify.

What You’ll Do

• Strategic Technical Advising—Act as the primary technical point of contact, aligning Jedify’s capabilities to meet business goals.
• Primary Technical Response—Serve as the front-line technical expert for incoming customer issues, escalating to Engineering/Product only when necessary after thorough root-cause analysis.
• Engineering & Product Liaison—Act as an advocate, translating complex customer needs into structured product feedback and working with Product to prioritize enhancements.
• Solution Design & Scoping—Lead the technical scoping and design of customer-specific solutions, ensuring successful adoption and expansion of the Jedify platform.

Required Experience

• 7+ years of technical experience building, migrating, and optimizing Cloud Data Warehouses (Snowflake, BigQuery, Databricks, or Redshift), with hands-on expertise in performance-tuning complex SQL queries and managing NoSQL databases (e.g., MongoDB) alongside structured relational systems.
• Advanced SQL & Python: Hands-on ability to write, debug, and refactor production-grade code for data pipelines and automated workflows.
• Architecture & Modeling: Direct experience building scalable data models and semantic layers from scratch, spanning both relational and non-relational systems.
• AI & Agentic Systems: Deep understanding of AI-driven applications, prompt engineering, and the architectural requirements for deploying agentic capabilities at scale.
• BI & Platform Value: Proficiency in deploying and configuring BI platforms (Looker, Sigma, Tableau, or ThoughtSpot) to connect with complex data stacks and demonstrate platform value and ROI to customer stakeholders.
• Technical Troubleshooting: Proven track record of reproducing bugs, performing root-cause analysis, and resolving deep technical blockers for enterprise customers.
• Execution-Focused Communication: Ability to break down technical bottlenecks into clear, actionable steps for both customer business teams and internal product and engineering squads.
• Communication: Exceptional ability to convey complex technical concepts to diverse audiences, from engineers to executive stakeholders, adapting tone and detail to drive clarity, alignment, and action.

What you can expect to achieve within your first 12 months at Jedify

• Own the technical success of your customer portfolio end to end. From first technical conversation through deployment and expansion, you’ll be the trusted technical partner customers rely on to turn Jedify into real business outcomes. You’ll work alongside AEs to scope use cases, align with business sponsors, and translate customer goals into working agentic solutions.
• Become the in-house expert on semantic modeling across multiple verticals. You’ll build and tune semantic models against real customer data warehouses (Snowflake, Redshift, BigQuery), translate messy schemas into business-friendly entities, and develop a point of view on what “good” looks like for each industry you cover.
• Ship reusable agentic solutions (think Daily Top Insights, Churn Summaries, KPI Anomaly Alerts) that solve real customer problems and become part of Jedify’s standard motion. Your work becomes the foundation other SEs build on.
• Run live customer demos and technical deep-dives with data leaders, business sponsors, and economic buyers. By month 2 you should be delivering demos solo; by month 4 you should be the technical voice in the room our customers trust most.
• Influence the product roadmap based on what you see in the field. You’ll have a direct line to engineering and product, and the patterns you spot across customers (gaps, friction, common asks) will shape what we build next.
• Sharpen the technical playbook. Better discovery questions, cleaner solution design, faster time to first insight. The improvements you drive raise the bar for the whole team.

Empower your teams with Jedi powers.

Deploy scalable agentic AI powered by a living Context Graph.