Technical Account Manager – Post Sale
Netline · Posted 2026-10-20
Technical Account Manager – Post Sale
Job Description:
Join our Post Sale department as a Technical Account Manager and manage customer accounts while providing service, support, and upgrades for existing defense systems.
Responsibilities include:
- Manage customer accounts (security and military organizations), providing service, support, and upgrades for existing defense systems at the customer site.
- Serve as technical lead and point of contact (POC) with the customer for support and service.
- Handle service tickets in coordination with internal company interfaces – testing/integration/software teams, etc.
- Plan and coordinate work schedules for inspections, maintenance, and testing.
- Review contractual obligations and technical specifications to define the appropriate support and service response.
- Write commercial proposals for maintenance, service, and upgrades.
- Develop and deliver training for operation and maintenance.
- Conduct reliability and availability analyses.
- Provide logistical support services.
Job Requirements:
- Engineer/Technician in Electronics/RF – required.
- Experience as an IDF communications/RF/electronics technician, grade B/D – advantage.
- Experience working with test equipment such as Network Analyzer, Spectrum Analyzer, and Scope – advantage.
- Marketing/sales experience with customers – required.
- Very good spoken and written English – required.
- Ability to multitask effectively while providing efficient technical responses under short turnaround times.
- Knowledge and experience with Priority software – advantage.
- Presentable, with strong interpersonal communication, a service-oriented approach, and team-work ability.
- Valid security clearance from the Ministry of Defense – advantage.