AI Platform Engineer
Centrical · Tel Aviv · Posted 2026-10-20
Centrical runs a production platform serving global enterprise customers at scale. Inside it, we are building a new operational model: instead of a specialist for every domain, we build AI systems that do the operational work: monitoring, diagnosing, and increasingly fixing production issues on their own. We have already automated one full operational function this way, end to end, running in production today. This role exists to take that model across the company.
The center of gravity of this role is building, not firefighting. Production issues will reach you, and each one is raw material: you investigate it once, deeply, then build the agent, the automation, or the gate that handles the next one without you. The role gets quieter as your systems get smarter, by design.
This is an AI-first engineering role. Building with LLMs and agents is not an occasional tool here; it is the primary way the work gets done, every day.
What you’ll do:
- Build the automation layer for our production estate: AI agents that analyze incidents and propose fixes, dashboards that surface problems before customers feel them, alerts that mean something, and automations that execute routine operational work safely.
- Build guardrails into the delivery pipeline so performance regressions are caught before they reach production, not after
- Extend our existing AI operations agent with new capabilities and roll it out to more teams, with the approval flows and safety design that production automation demands.
- Investigate interesting production problems end to end, from a database execution plan through service logs down to the application code, and turn what you learn into a permanent capability.
- Work closely with teams across the company: R&D, Data, DevOps, and Customer Success. Every automation you build starts from understanding how another team works, and every domain you enter comes with the people who know it best.
- Expand into whatever domain the next problem lives in: relational and non-relational databases, event pipelines, caching, cloud infrastructure. The scope of this role grows with you.
Requirements:
- 3+ years as a backend, infrastructure, or DevOps/SRE engineer, with real production experience.
- Proven hands-on experience building with LLMs and AI agents: real automations or internal tools in use, not experiments. This is the core requirement of the role and the first thing we will ask about.
- Solid SQL and genuine willingness to go deep into database internals.
- Ability to read, understand, and fix code in a large existing codebase.
- An automation reflex: recurring manual work should bother you until it becomes a script, a pipeline, or an agent.
- Hunger to learn. This role means working with many teams and many technologies: you will touch more of a production stack, and more parts of the company, in your first year here than most engineers see in five.
Nice to Have:
- Relational database tuning at scale (execution plans, indexing, concurrency)
- Non-relational data stores and message-driven architectures
- Observability platforms and alert design
- Cloud infrastructure and CI/CD ownership
- Multi-tenant SaaS environments
To apply, please send your CV to [email protected]
Founder and CEO
Gal founded Centrical (previously GamEffective) in 2013 with a clear vision: helping companies empower their employees and make people the center of business success. Before Centrical, he served as CEO of Gilon Business Insight, a leader in business intelligence. When Gilon was acquired by Ness Technologies (NASDAQ: NSTC) in 2010, Gal joined Ness as Senior Vice President and member of its executive leadership team. Earlier in his career, he served as VP of Customer Relations and Operations at Deloitte Consulting and held roles at EDS and Bashan. Gal holds an MBA in Marketing and Information Technologies from Tel Aviv University.
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VP, Customer Success
Madeleine Freind is a senior Customer Success leader with deep experience building and scaling SaaS and managed services businesses. At Centrical, she leads the Customer Success teams across North and South America, partnering with clients to drive measurable business impact through the platform.
Before joining Centrical, Madeleine was Head of Customer Success at Quantifind, an AI-powered analytics company, where she led strategic relationships with brands like Hershey’s, KFC, J.P. Morgan Chase, and Dunkin’ Brands. Her ability to translate complex data into clear, actionable solutions consistently helped customers achieve their goals.
Earlier in her career, Madeleine spent over a decade on the agency side, managing CRM and digital marketing programs for Fortune 500 companies through smart, data-driven strategies.
Michael Ciancio serves as the Chief Marketing Officer (CMO) at Centrical, bringing decades of experience in marketing and go-to-market strategy. In this role, he leads the company’s global marketing efforts to drive brand growth and market expansion.
Prior to joining Centrical, Michael held marketing leadership positions at notable technology companies, including IntelePeer, Infor, and Vonage. Throughout his career, he has successfully guided teams in scaling products, strengthening brands, and significantly expanding market presence.
Michael’s expertise lies in scaling high-growth software companies, particularly in AI, performance management, and employee engagement solutions for customer experience teams. His strategic vision and leadership continue to be instrumental in advancing Centrical’s mission to transform how organizations engage and motivate their frontline teams.
Michael holds a Bachelor’s Degree in Economics from Gettysburg College and a Master of Business Administration (MBA) in Marketing from Montclair State University.
VP, Corporate Marketing
Natalie Roth brings over 15 years of experience in brand and product marketing for SaaS solutions. Before joining Centrical, she was Senior Product Marketing Manager at Frontline Education, where she led go-to-market strategies for enterprise K-12 solutions and played a key role in integrating and positioning products following multiple acquisitions.
Previously, Natalie served as Director of Marketing at Accelify Solutions, where she drove marketing strategy, new product launches, and customer communications. She played a pivotal role in business growth, expanding market presence, and deepening client engagement, contributing to the company’s success and eventual acquisition by Frontline Education.
Natalie holds a BA in Creative Writing and Digital Media from New York University, graduating magna cum laude.
VP, Product Management
Linat Polak Mart has more than 15 years of expertise in managing product strategy and operations in high-volume organizations.Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
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Tompkins holds an MBA in Business Administration and Management from the University of Virginia, Darden Graduate School of Business Administration and served in the US Navy as a Nuclear Propulsion Technician.
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Read Stephanie’s full interview
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