> Support Engineer

Bulwarx · Posted 2026-10-20

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> Support Engineer

We're looking for a talented and motivated Support Engineer to join our team. You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.

Responsibilities:

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  • Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.

  • Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.

  • Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.

  • Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.

Required Skills and Experience:

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  • 1-2 years of relevant experience in System/IT.

  • Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.

  • Strong analytical and problem-solving skills.

  • Prior experience in customer service, demonstrating your ability to provide top-notch support and build positive relationships.

  • The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.

  • English skills both written and verbal.

  • Experience working in a large organization - Advantage.